Privacy Policy

1. Introduction

This document (“Privacy Policy”) explains what information (including personal data) we collect in connection with your use of our Services and/or access to our Site; for what purpose such information is collected; how we collect, use, and store such information; to whom it may be disclosed; and how you can exercise your rights and access your information, verify its accuracy, correct and/or have it erased.

We do not sell, rent, or trade your personal data with any third parties. Your data is protected and stays with us.

This Privacy Policy must be read in conjunction with our Terms of Service. Together, these documents form a legally binding agreement between you and the Company. Unless otherwise stated, the terms used in this Privacy Policy shall have the same meaning given to them in the Terms.

By visiting our Site, by submitting your personal data to us, and by accessing, installing and/or using our Services, you confirm that you have read this Privacy Policy and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy or any provisions hereof, please do not use our Site and Services.

2. Account Data

When you create an account on our Site, we collect your email address. We will only send you emails that are required for the proper functioning of our Services. When you sign up, we will send you an email to confirm your email address. We will also send you an email whenever any purchase is made on our Site. We do not send newsletters to our clients and your email address is never shared with any third party.

As we rely exclusively on trusted third-party providers for payment processing, we do not collect or store any billing data. During checkout, you will be redirected to an external website operated by a third-party payment processor (e.g. Stripe) to complete the transaction. Specific personal data required for billing will be collected depending on the payment method you choose and may include information such as name, billing country, billing address, and/or credit card number. To understand what personal data these processors collect and store, please refer to the respective processor's terms and privacy policy.

3. Website Data

As most websites on the internet, our Site collects access logs (such as IP address, browser type, and operating system) to operate our Services and ensure their secure, reliable, and robust performance. This information is also essential for fighting against DDoS attacks, scanning, and similar hacking attempts.

For user experience and analytics purposes, our Site uses several analytics services, including from third-party Service Providers. These services may use cookies, mobile identifiers, and other data to generate reports and statistics, but have no access to information that directly identifies individuals nor any personal data that users provide to us.

You are free to change your cookie preferences and/or opt out of tracking at any time. For more information about these settings, please refer to the “help” section of your browser. Note that our Site may not work as intended if you choose to disable cookies.

4. Connection Data

By default, we try to store as little personal information as possible regarding the users connected to our Services. However some information is necessary for technical functioning of the Services. In particular, for devices connected to our servers we record:

  1. device type and Wallpunch App version number,
  2. connection time and duration,
  3. selected server location, and
  4. total sum of data transferred.

We use this information to limit the number of devices connecting from a single account simultaneously, to calibrate the network resources available in each server location, and to identify potential issues with our Service and provide support. This information is used for no other purposes, and is permanently deleted from our system within 48 hours.

5. Diagnostic Data

With your opt-in permission, we collect anonymized App Diagnostic Data, which includes crash reports, usability diagnostics, and connection diagnostics. We use this data to identify problems and areas for improvement in our Services. The information we receive is fully anonymized and cannot be tied back to individual users (i.e., we do not store which user sent which data, and we do not store user IP addresses).

Upon logging in to any of our Apps, you will be asked if you would like to share App Diagnostics Data with us. You can start or stop sharing this data at any time in your App’s settings menu. If you opt in to share this information, we will collect the following:

  1. information about if and how connections failed,
  2. connection performance data, and
  3. server connectivity data.

6. Your Privacy Rights

In using our Services, you have the following rights (subject to certain exceptions or exemptions):

  • Delete: request us to erase your personal data;
  • Access: know and access personal data we have collected about you;
  • Rectify: rectify, correct, update, or complement inaccurate/incomplete personal data we have about you;
  • Object: object to the processing of your personal data which is done on the basis of our legitimate interests;
  • Portability: request us to provide you with a copy of your personal data in a structured, commonly used and machine-readable format or to transmit (if technically feasible) your personal data to another controller (only where our processing is based on your consent and carried out by automated means);
  • Restrict: restrict the processing of your personal data (when there is a legal basis for that);
  • Withdraw consent: withdraw your consent where processing is based on a consent you have previously provided;
  • Lodge a complaint: exercise your rights by contacting us directly or, if all else fails, by lodging a complaint with a supervisory authority.

To exercise any of your rights listed above, please contact us at privacy@wallpunch.net.

Note that deleting or restricting processing of your personal data may result in us no longer being able to provide you with our Services.

7. Location-Specific Provisions

For users in European Economic Area (“EEA”): If you are a resident of EEA countries, you can exercise your rights as provided in the European Union's General Data Protection Regulation (“GDPR”) by contacting us at privacy@wallpunch.net.

For users in California: If you are a California resident, you can exercise your rights as provided in the California Consumer Privacy Act (“CCPA”) by contacting us at privacy@wallpunch.net. As per definitions in the CCPA, please note that we do not sell, share, lease, or rent your personal information.

8. Children’s Data

We do not knowingly collect or solicit personal data from anyone under the age of 18. If you are under 18, please do not attempt to send us any personal data about yourself. If we acknowledge that we have collected and processed personal data from a child under the age of 18, we will delete that data as quickly as possible.

9. Limitation of Liability

To ensure the security of personal data, we employ various technical, physical, and organizational security measures; however, it is your responsibility to exercise caution and reason when using our Site and Services. You will be personally liable if your use of the Site and Services violates any third-party privacy or any other rights or any applicable laws. Under no circumstances is the Company liable for the consequences of your unlawful, willful and negligent activities, and any circumstances that may not have been reasonably controlled or foreseen (please read our Terms of Service for more information).

10. Links to Other Websites

Our Site may include links to other websites (e.g., payment processors, social media websites) whose privacy practices may be different from ours. If you access any of those websites via such links and/or submit your personal data to any of those websites, your personal data is processed by the procedures established by them and governed by their privacy policies. We encourage you to carefully read the privacy policy (or other respective privacy notice) of any website you visit.

11. Updates to the Privacy Policy

We may change our Privacy Policy from time to time, with or without notice to you, consistent with applicable privacy laws and principles. Your continued use of the Services and/or access to the Site constitutes your acceptance of our Privacy Policy.


Contact Us

If you have any questions about this Privacy Policy, you can contact us by email at privacy@wallpunch.net.