1. What different plans do you offer?

We have 1, 3, and 12 month plans. You can check out our pricing at https://www.wallpunch.net/purchase/

2. Which payment options do you accept?

We accept the following payment options: Credit Cards (Visa, MasterCard, American Express, Discover, JCB, and UnionPay), Wechat Pay (mainland China IDs only).

3. Does Wallpunch have a free trial?

We don’t offer a free trial, but all Wallpunch purchases come with a 30-day money-back guarantee. To request a refund, just send an email to support@wallpunch.net

4. What devices can I use Wallpunch on?

Wallpunch clients are available for iOS, Mac, Android, and Windows. You can download them at https://wallpunch.net/download/

5. How many devices does each plan support?

You can use your Wallpunch account to connect up to 5 devices simultaneously.

6. Do you have servers in…?

We are constantly expanding our network to better meet users’ needs. If you require a server in a location that is not currently available, please reach out to us through in-app support or email us at support@wallpunch.net

7. What is “Smart Routing”?

In normal mode Wallpunch makes a connection to a single server location and routes all of your device’s internet traffic through that one location. So if you connect to a server in Tokyo, all of the apps and websites you are using will think that you have moved to Tokyo.

When “Smart Routing” is on, Wallpunch will use your local connection for local apps and websites, and only use the server connection for overseas apps and websites. This allows you to continue using local services even while the connection is active.

8. How does Wallpunch determine the “Best Location” for me?

When you select the “Best Location” option, Wallpunch tries to find the server location with the highest data throughput – the maximum speed at which data can be transferred over your connection. Throughput depends on a number of factors including ping, total bandwidth, and network congestion levels. These factors are constantly changing, so Wallpunch rechecks its selection from time to time to ensure that you have the best possible connection.

9. Do you log my data?

We store as little personal information as possible regarding Wallpunch users. However some information is necessary for basic functionality. In particular, for devices connected to our servers we record:

• device type and Wallpunch App version number,

• connection time and duration,

• selected server location, and

• total amount of data transferred.

We use this information to limit the number of devices connecting from a single account simultaneously, to calibrate the network resources available in each server location, and to identify potential issues with our service and provide support. This information is used for no other purposes, and is permanently deleted from our system within 48 hours.

For more details you can read our Privacy Policy.

10. Where can I share a bug/idea?

We would love to hear your feedback! Just send us a message through in-app support or email us at support@wallpunch.net